8 Questions To Ask Your Carpet Cleaner – Northern Virginia

8 Questions To Ask Your Carpet Cleaner

 

There are many carpet cleaning companies to choose from, so how do you decide which one to trust with your family’s carpets? Below are a 8 questions to ask your carpet cleaner before letting them in your home.

1) What method of carpet cleaning do you recommend?

There are many different cleaning methods available, however most don’t do much more than brush the dirt off.  The most effective, and the method recommended by major carpet manufactures like Shaw industries, is Hot Water Extraction.

Hot Water Extraction is done using a truck-mounted system, which heats the water and cleaning solution and shoots it into the carpet at a high pressure to break up the dirt, bacteria, and other pollutants. Using high-powered vacuums, the cleaning solution and contaminants are lifted out of the carpets and into a waste tank in the truck.

2) What type of equipment do you use?

Professional equipment creates professional results, and many companies don’t invest in the equipment that will provide the best results for their clients.  Instead they use machines that have to be wheeled into the home because of the weaker suction.  Often times these noisy machines are disruptive, and because of the weak suction and low heat, carpets are left wet and full of contaminants.

We use a truck-mounted machine that produces strong suction and higher water temperatures to destroy bacteria and remove more water and contaminants, leaving your carpets cleaner and drier.

3) What will your equipment remove from my carpet?

When you and your family members come into your home, pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust — and hundreds of other chemicals are carried into the home and usually end up in the carpets.

Shampooers and other cleaning methods do little more than remove some of the dirt. If you have allergies, asthma, emphysema, or other breathing problems – one major source of your problem could be the pollens, fungus, and chemicals in your carpet.

Our Hot Water Extraction method and 8 Step cleaning process are designed to kill bacteria, and remove more dirt and pollutants from your carpet, leaving it clean and healthy.

4) Are your technicians certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and can you show me the certificate?

The IICRC is a non-profit certifying body that sets standards for the carpet cleaning industry.  A carpet cleaner that is not certified is likely causing more harm than good to the carpets they “clean”.

Some common mistakes that untrained cleaners make include leaving dirt attracting residue in carpets, over-wetting, and improper stain removal resulting in “setting of the stain” or making an otherwise removable stain permanent.

Our technicians are certified by the IICRC and go through extensive training to learn the chemistry behind the cleaning solutions they use.  This means the person cleaning your carpet can identify the method and solutions need to obtain the best results so your carpets are left looking spotless.

5) Do you offer a rotary extraction cleaning?

A key step in any cleaning process is agitation, just as you scrub your dishes to get them clean, carpets should be scrubbed during the cleaning process as well.  The normal manual wand that you see most companies use only cleans from two directions.  The results of the cleaning are largely dependent on a technician who rarely does more than 2-3 passes.
A rotary wand however scrubs with hundreds of cleaning passes from all directions and is powered by a high torque motor that never gets tired.

6) Do you offer a 100% money back guarantee?

If they are not willing to stand behind their work and offer a guarantee, why should you take that risk for them?

We offer a 100% Satisfaction Guarantee, if you are not totally delighted with the work we have done we will re clean any area of concern at no cost to you.  If for some reason you are still not satisfied we will refund your money, no questions asked.

7) Are You Bonded & Insured?

What happens if one of their technicians breaks an expensive item while in your home?  Or ruins your flooring using improper chemicals?  If they don’t have insurance you probably won’t be getting money from them to cover the damage.

We are fully bonded and insured for your protection.

8) What is the total cost of the cleaning and what is included?

A reputable company will give you a final price in writing before they start cleaning.  Many companies give low per room prices over the phone just to get in the door and pressure consumers to pay more for services that should be included.  For instance they might say… “Sure I can clean your carpets for $9 a room, but that doesn’t include cleaning solution and it’s not going get very clean without that.”  It’s called Bait and Switch and this example is not an exaggeration, some companies actually don’t include a cleaning solution in their standard price!

Before we give you a price it is necessary to do an inspection of the carpet to determine what is needed to bring your carpet back to a clean healthy condition.  This we can provide you with a price in writing and guarantee that you will love your newly cleaned carpets.

There you have the top questions to ask your carpet cleaner.

Speak Your Mind

*